Wow! Durban’s ICC impresses

We’re planning a detour in our Limpopo travels to visit Durban’s ICC for Indaba — Africa’s biggest travel show.  So I wrote to the ICC asking for help with shade parking for a wolf in a bakkie.

I have never had such a fast, positive and helpful reply.  Nicolette Elia’s answer suggested alternatives, mentioned concerns — for Akela — and was thoroughly thought out.  Obviously there must be a very strong team at the ICC.

Minutes after my email reply, I had a call from her to firm up on what she suggested, which she followed up moments later by email — with clear directions and cellphone numbers of anyone I might need.

In our conversation, she even mentioned that security staff had offered to water and walk Akela if necessary.

I told her how impressed I was by her first email and she replied, “It’s sad that one should be impressed by something like that…”  Indeed it is.  Limpopo Tourism’s first response to Travels with Akela was that a wolf wouldn’t be welcome at Limpopo establishments.  They have been proved wrong.

Thank you ICC.  I have started a list of Hospitality Superstars and you’re on that list.

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